Santa's Letters and Gifts

"Personalized Letters from Santa and Unique Gifts from North Pole, Alaska"

 

 

SECURE ONLINE ORDERING

We Accept

Mastercard and Visa


Our Santa Letters are made in
North Pole, Alaska

Made In Alaska Logo

Made In Alaska
Permit #5203


 

 

 

 

Contact UsPayment MethodSecure Shopping
Coupon Codes PricesShip Dates
Customer ServicePrivacy PolicyShipping Rates
Discount Certificate BoxProductsShopping Cart
Made in Alaska LogoRefund/Return PolicyWholesale
North Pole PostmarkSales Department  
All Santa Letters and Alaska Gifts are Postmarked from
North Pole, Alaska

Contact Us


Santa's Letters and Gifts

PO Box 55762
North Pole, Alaska 99705

Phone:
Local:
907-488-8118
Fax: 907-488-7304
Toll Free: 1-866-244-5448

Email:
Sales Department:
sales@santaslettersandgifts.com
Customer Service:

customerservice@santaslettersandgifts.com

If you are experiencing order problems on our Web site, please e-mail or contact us at the above numbers.

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What Products Do You Offer?

Please see our Ordering Page and click "Products."

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Where Do I Enter My Coupon Code?

Please enter your online coupon code or discount code, if applicable, in the "Discount Code" box during checkout.
This box is located on the Billing and Shipping Information page. Coupons are not valid with other offers or promotions & discount is not applicable to shipping/handling fees. Sales prices are not retroactive.

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When Will You Ship My Order?

Ship Dates:

Christmas Season

Santa Letters, Alaska Cuddle Packages, Santa Letter/Alaska Cuddle Package Combos, and Ornaments ship December 1 -15. Santa Letter and Envelope Packages ship through December 15.

Orders received after December 8 may not arrive in time for Christmas, but will ship as soon as possible.

No orders accepted December 12 - January 15.

Year RoundAll gift items generally ship 3-5 days after order is received.
AlternateIf you prefer an alternate ship date, please let us know.

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What are the Shipping Rates?

See Ordering page.

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How do I access the shopping cart?

The shopping cart button is located at the top-right side of the product pages and within the product pages. Also look for the button at the top-right side of the Ordering and FAQS page. You may also click the shopping cart button below (View/Edit Cart) to access the shopping cart.
       

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What Method of Payment Can I Use?

We Accept:
Check, Visa, Mastercard, American Express or Discover

We


To Pay By Check:
DOWNLOAD ORDER FORM and mail with your check. You must have Adobe Acrobat installed to download our Order Form. IMPORTANT: If paying by check, allow 10 to 14 business days for check to clear. Orders ship after check clears--Please Send Checks Early!

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Made in Alaska Logo

Made In Alaska LogoWe belong to Alaska's state sponsored Made in Alaska program. Our high quality Santa Letters and our exclusive Robert Service poetry are products that carry the Made in Alaska logo. The Made in Alaska logo ensures that the product you are purchasing is made in Alaska and meets the standards imposed by the state of Alaska. In addition, many products we carry are made or purchased in Alaska.

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Will I Receive the North Pole Postmark?

Yes, all letters and gifts are shipped and postmarked from North Pole, Alaska.

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Are Prices Subject to Change?

Yes, prices are subject to change at anytime until paid in full. Sale prices and promotions are not retroactive.

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Do You Offer Secure Shopping?

Yes, we offer secure shopping on our Website. Our Website is encrypted with secure socket layers technology. Please look for the Verisign symbol during order checkout.

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What is Your Refund and Return Policy?

Santa Letters: If you are not satisfied with your Santa Letter you may return it in like-new condition (with all original contents), within 14 days of purchase and we will refund your money. No refunds for incorrect address, incorrect name submissions, or misspelled names.

Ornaments: Return in like-new condition within 14 days of purchase for exchange. No refunds will be given.

Alaska Cuddle Packages: Return all items within 14 days of purchase for a credit or exchange. Exchanges may be shipped by box instead of mailing tube.

Lost Orders: Insurance is not included with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Insurance does not cover postal delays, i.e, letters or gifts arriving late, and no refunds will be given. Please let us know if you would like to purchase insurance. You can e-mail or call us and we will add it to your total.

Delayed Orders: All orders are shipped on or before the USPS cutoff date for Christmas delivery. Postal delays are not covered by insurance, i.e. your letter or gift arriving late and we do not provide refunds for postal delays.
USPS = United States Postal Service

*Shipping fees are not reimbursed for exchanges or returns*

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Do You Offer Wholesale Rates?

Yes, wholesale rates are available for qualifying U.S. companies with a current business license. Some restrictions apply. Please contact us for more information and insert the words "Wholesale Request" into your subject line.

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What Is Your Privacy Policy?

All information collected is confidential and will be used only to process your order. Your information will not be given out to third parties. From time-to-time we may send an e-mail to let you know about new offers or specials we are having. If you would prefer not to receive our e-mail, please let us know at:

customerservice@santaslettersandgifts.com

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Santa's Letters and Gifts | P.O. Box 55762 | North Pole, Alaska 99705
Telephone: 907 488-8118 | Fax: 907 488-7304
Email:
customerservice@SantasLettersandGifts.com | Email: Webmaster
4For ordering problems with our Web site, please e-mail or contact us to help you.
Web site designed by Santa's Letters and Gifts, Copyright © 2002-2017, All Rights Reserved.

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